Our customer service will be happy to assist you by phone, WhatsApp, web chat (below left), by email or through our contact form. You can also write to us on Facebook or Instagram, from 9 a.m. to 5 p.m.

You can leave your suggestions or any type of feedback in our contact section or, if you prefer, via email.

Shipping costs are €3.95. But it can be free if you place an order over €19.95. We do not ship to Ceuta, Melilla and the Canary Islands.

In order to place an order on our website, it is essential to have an account. You can register before placing the order or during the purchasing process.

Add products to the shopping cart, click the confirm button and review the basket. If everything is correct, proceed to payment and provide delivery information. Then the payment will be made. When you place your order, you will receive an email to the email address you have provided us with the tracking information. For any questions, you can write to shop@www.irohanature.com.

If you live both on the Peninsula and on the islands, you will receive your order in 2 to 5 business days.

You can write to shop@www.irohanature.com or call us by phone during office hours (+34 931615007). In case of incident with the shipment, contact us by phone.

You can write to shop@www.irohanature.com or call us by phone during office hours (+34 931615007). In case of incident with the shipment, contact us by phone.

In the process of your order, you will find a section that allows you to enter discount coupons. The discount will be applied immediately to the order.

1. Use the order reference to identify your purchase. Inform us of the reference/s you wish to return. We will send you a return form.

2. Prepare your return. Include our returns form in the package and send your package. Sensalia SL Att. Iroha Nature Returns Office Ctra. Vallveric 85, 2-3 08304 Mataró (Barcelona)

3. Your refund will be processed as soon as we receive your return. We will try to refund the amount by the same means you paid for the purchase. If this is not possible, we will proceed to make a bank transfer.

If you have received your order and there is an error or problem. Contact our Returns Office

1. Send an email to our Returns Office via email: shop@www.irohanature.com within 14 calendar days from the date of receipt of the order. Use the order reference to identify your purchase. Inform us of the reference/s you wish to return. We will send you a return form.

2. Prepare your return - Include the returns form in our package.

3. Our team will take care of managing the collection of the package and/or the replacement of the wrong item with the correct one.

4. In the event that you want to return the item received in error and its non-replacement. Upon receipt of the merchandise, our team will process the refund of the return. We will try to refund the amount by the same means you paid for the purchase. If this is not possible, we will proceed to make a bank transfer

2. Prepare your return - Include the returns form in our package.

3. Our team will take care of managing the collection of the package and/or the replacement of the wrong item with the correct one.

4. In the event that you want to return the item received in error and its non-replacement. Upon receipt of the merchandise, our team will process the refund of the return. We will try to refund the amount by the same means you paid for the purchase. If this is not possible, we will proceed to make a bank transfer

All our products contain natural ingredients, without parabens and have not been tested on animals. We are committed to ethical and natural cosmetics.

Iroha Nature is present in more than 20 countries. You can check our points of sale in the “points of sale” section of our website.

You can contact our sales department by calling +34 93 161 50 07 or via email.