Shipping policy

Shipping and Returns Policy

HOW MUCH DOES SHIPPING COST?
Shipping Costs to the Balearic Islands
Shipping costs to the Balearic Islands are €5.30. Orders over €34.95 qualify for free shipping.

DO WE SHIP TO THE CANARY ISLANDS, CEUTA, AND MELILLA?
We do not ship to these territories, but you can find our products on Amazon or the Canarias Makeup website (IROHA NATURE (canariasmakeup.com))

SHIPPING TO PORTUGAL
We do not ship to Portugal, including the islands (Azores and Madeira).

WHAT DO I NEED TO PLACE AN ORDER?
Add products to your shopping cart, click the confirm button, and review the basket. If everything is correct, proceed to payment and provide delivery details. The payment will then be processed. When you place your order, you will receive an email at the address you provided with tracking information. For any questions, you can email shop@www.irohanature.com.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If you live on the mainland, you will receive your order within 48-72 working hours. For the Balearic Islands, delivery will take 72 working hours.

WHAT SHOULD I DO IF MY ORDER IS WRONG?
You can email shop@www.irohanature.com or call us during office hours (+34 931 615 007). If there is an issue with the shipment, please contact us by phone.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
You can email shop@www.irohanature.com or call us during office hours (+34 931 615 007). If there is an issue with the shipment, please contact us by phone.

HOW DO I USE A DISCOUNT CODE ON THE WEBSITE?
During the checkout process, you will find a section to enter discount codes. The discount will be applied immediately to your order.

I PLACED AN ORDER AND CHANGED MY MIND

  1. Use the order reference to identify your purchase. Inform us of the reference(s) you wish to return. We will send you a return form.

  2. Prepare your return. Include our return form in the package and send it to Sensalia SL, Attn: Iroha Nature Returns Office, Ctra. Vallveric 85, 2-3, 08304 Mataró (Barcelona).

  3. Your refund will be processed once we receive your return. We will attempt to refund the amount using the same payment method you used for the purchase. If this is not possible, we will make a bank transfer.

THERE IS AN ERROR IN MY ORDER AND I WANT TO RETURN IT
If you have received your order and there is an error or issue, please contact our Returns Office:

  1. Email our Returns Office at shop@www.irohanature.com within 14 calendar days from the date of receipt of the order. Use the order reference to identify your purchase. Inform us of the reference(s) you wish to return. We will send you a return form.

  2. Prepare your return. Include our return form in the package.

  3. Our team will manage the collection of the package and/or the replacement of the incorrect item with the correct one.

  4. If you wish to return the item received in error and do not require a replacement, once we receive the merchandise, our team will process the refund for the return. We will attempt to refund the amount using the same payment method you used for the purchase. If this is not possible, we will make a bank transfer.